How we handle your information.
This policy describes what information ThenForward collects, how we use it, and how we keep it secure.
Information we collect
- Contact information. When you submit the contact form, we collect your name, company, email address, and the details you provide about your situation.
- Usage data. We collect anonymous information about how visitors use the site, such as pages viewed and time spent, through our analytics provider.
- Client portal data. For clients with portal access, we store the briefings, reports, and account information required to deliver the service.
How we use information
- To respond to inquiries and evaluate whether ThenForward is the right fit for your organization.
- To deliver and improve our services, including the client portal and briefings.
- To communicate with clients about ongoing work and recommendations.
- To understand how the site is used so we can improve it.
How we share information
We do not sell personal information. We share information only with the service providers necessary to operate the site and deliver our services (hosting, analytics, email), and only under confidentiality obligations.
Data security
We use industry-standard security measures, including encryption in transit and access controls on the client portal. No system is completely secure, and we cannot guarantee absolute security.
Your choices
You may request access to, correction of, or deletion of your personal information by contacting us at hello@thenforward.com.
Changes to this policy
We may update this policy from time to time. The updated version will be posted on this page with a revised effective date.
Effective date: August 2026.
Questions? Contact us.